WARRANTY INFORMATION
Required Coverage Rate: 5 mils wet film thickness (320 sq. ft. per mixed gallon unit).
Statement of Warranty: Franklin International (Franklin) warrants to its immediate commercial purchaser for resale (Purchaser) that, for a period of 10 Years for residential applications, or for 5 Years from the date of installation for commercial applications, engineered wood flooring products covered by a valid subfloor moisture warranty, solids up to 5/8” thick, 5” wide and 4 feet in length, and bamboo products that are installed with recommended adhesives on a concrete subfloor that has been treated with the Titebond 531 PLUS Moisture Control System (the Product), will be free of the following moisture related problems due to moisture from the concrete subfloor: cupping, buckling, surface discoloration and release from the subfloor. In addition, Franklin warrants that mold and mildew will not grow on the Product itself for a period of five years after installation. For resilient installations, Franklin warrants that Titebond 531 PLUS, when properly used and applied with recommended adhesives for resilient applications, will reduce the transmission rate of moisture from concrete subfloors treated with the product to 3 lbs. or less per a calcium chloride moisture test, or relative humidity (RH) of 75% or less when tested with an in situ probe, provided that the concrete subfloor moisture content does not exceed 12 lbs. per a calcium chloride test or RH of 85% or less when tested with an in situ probe at any time. In order to obtain the warranty, the Franklin installation instructions must be followed. Resilient warranty is limited to residential applications and light commercial applications. All slabs must be below 12 lbs. per a calcium chloride test or RH of 85% or less when tested with an in situ probe. Anything above 12lbs. at any time will void the warranty.
Obtaining Warranty Performance If Purchaser believes that the above warranty has been breached, Purchaser
must promptly notify Franklin International at 2020 Bruck Street, Columbus, Ohio 43207 Attn: Construction Products Technical Service Department. Telephone: 1-800-347- 4583. Purchaser must provide its name, address, telephone number, address of the installed Product, identification of the specific Product used, evidence of date of purchase of Product, name and address of installer of Product, results of calcium chloride moisture test performed at time of installation of Product and a statement of its complaint regarding the Product. At Franklin’s request Purchaser shall obtain access to the premises where the Product was installed to enable Franklin or its agents to inspect the installation or shall make reasonable amounts of the affected flooring and/or Product available for Franklin’s inspection. Verification of existing subfloor moisture conditions at the affected site by way of a calcium chloride moisture test may also be required by Franklin. In the event Franklin determines that the above warranty regarding moisture related problems has been breached, upon Franklin’s request, Purchaser will obtain and furnish to Franklin two written estimates from reputable flooring installers regarding the cost of repairs. Franklin will approve one estimate and authorize Purchaser to proceed with repairs by the approved installer. Franklin reserves the right to refuse any estimate and to identify acceptable installers. It is a condition of obtaining warranty performance that repairs be approved in writing by Franklin prior to the time they are made. Franklin will reimburse Purchaser for costs Purchaser actually incurs for labor and materials necessary to repair or replace one time the affected area(s) of the installed wood flooring by the approved installer. In the event Franklin determines that the above warranty regarding mold and mildew resistance of the Product itself has been breached, Franklin will, at its option, replace the affected Product or refund the price paid by Purchaser for the affected Product.
Exclusions from Coverage The above warranty does not apply if: (1) all instructions regarding preparation for, installation and use of flooring products, flooring Adhesives, and Product are not strictly followed; (2) the Product is used for below grade installations; (3) proper job site pre-inspection, installation and maintenance procedures are not followed; (4) the concrete subfloor is not structurally sound; clean; flat; free of debris, parting agents, sealers and any material that may interfere with the product bonding; (5) the concrete subfloor is not free of visible moisture including darkening of concrete, standing water and condensation, and/or moisture content of concrete subfloor is or becomes greater than 12 lbs. per a calcium chloride moisture test or RH of 85% or less when tested with an in situ probe for resilient installations only; (6) the property of the installation does not have proper drainage; (7) moisture related problems are related to flooding, leakage, topical moisture, improper ventilation, improper maintenance or cracks in the subfloor or foundation; or (8) problems arise due to defects in the flooring, or misuse or abuse. Further, the Product is not intended for mold or mildew abatement.
Limitations To the extent permitted by law, the obligations set forth above are Franklin’s sole obligations and Purchaser’s exclusive remedies and, except as set forth above, Franklin makes no other warranties concerning the Product whatsoever. FRANKLIN DISCLAIMS AND EXCLUDES ALL OTHER EXPRESS WARRANTIES AND ALL IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE CONCERNING THE PRODUCT. Franklin’s obligations shall be Purchaser’s sole and exclusive remedy against Franklin for any liability with respect to the Product whether any claim for recovery is based upon or arises out of theories of contract, negligence, tort (including strict liability) or
otherwise and that IN NO EVENT SHALL FRANKLIN BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, including, without limitation, loss of income, loss of time, loss of sales, claims asserted by Purchaser’s customers, injury to personal property or injury to any person. This warranty is made only to Purchaser and is not transferable.
Titebond 531 PLUS must be used in conjunction with recommended Titebond Wood Flooring Adhesives for wood flooring installations and with manufacturer’s recommended resilient flooring adhesives or Titebond equivalent for resilient flooring installations.